Does the warranty have any limitations or exclusions?

Generally

1.1. Innovative Products, Inc. (hereafter “IPI”) warrants to you, the original end-user of this IPI product (hereafter “You”, “Your”, or “Original Customer”) that such product is free from defects in material or workmanship.  This limited warranty is limited to twelve (12) months from the date of Your purchase of the product, whether or not actual use takes place on that date, or twenty-four (24) months from IPI’s sale of the product to any authorized IPI Dealer, which ever date occurs first.    

1.2. IPI’s obligations under this limited warranty and Your sole remedy for its breach is limited to repair by IPI at its manufacturing facility of any aspect of the product proven to be defective or, in IPI’s sole discretion, refund or replacement.

1.3. All claims under this limited warranty must be made to IPI, following the Claims Procedure set forth below, within ninety (90) days from the date the defect is discovered, otherwise, this limited warranty is void.   

1. Limitations and Exclusions

2.1. The limited warranty provided herein is for repair or replacement only.  IPI shall not be liable to You or anyone else for any other loss, cost, damage, or expense of any kind including any incidental, consequential, exemplary, special, or punitive damages, nor for any loss of use, revenue, or profit.  In no event will IPI be liable to You or anyone else for any amount greater than Your purchase price for the product.

2.2. The limited warranty provided herein shall be void and of no effect in the event that the product has been subjected to (a) misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants or excessive temperatures; (b) unauthorized modifications to the product; or (c) improper installation.

2.3. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FROM IPI.  IPI SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2.4. The person who may have sold You this product, nor any other person or entity, is authorized to bind IPI to any other warranty, obligation, promise, or liability as regards any IPI product.

1. Claims Procedure

3.1. If You feel Your IPI product has a manufacturing defect in materials or workmanship, AND You have complied with any Limitation or Exclusion set forth above, You may return this product for evaluation and review to IPI at: Innovative Products, Inc.; Attn: Returns PO Box 32935, Knoxville, Tennessee, 37930.  You agree to pre-pay all shipping for such a return, standard ground shipping rate, which IPI will refund to You should your claim prove to be valid.  

3.2. With return of Your product to IPI for evaluation of Your claim, You must (a) carefully package the product for safe shipping; (b) include documentation showing proof of, and date of, purchase; and (c) provide a statement explaining why You claim there to be a defect in product materials or workmanship.

1. Review Process

4.1.1 Once IPI has received return of the product and all items supporting Your claim as required above, IPI will review and evaluate Your claim and respond to You within 4 – 6 weeks and either:

(a)  honor Your claim and return to You the repaired product or, in IPI’s sole discretion, provide to You a replacement product or refund.  IPI will pay for the return shipping to You of the repaired or replaced product.  IPI will also refund Your return shipping to IPI of the defective product with Your claim; OR

(b) deny Your claim and set forth, in writing, via US mail or via email, the reasons for denying the claim.

1. Miscellaneous

5.1. This limited warranty shall be construed and interpreted in accordance with the laws of the state of Tennessee, USA.   Any dispute concerning the applicability or enforcement of this limited warranty shall be made by filing suit in courts located in Knox County, Tennessee..  CUSTOMER AND IPI EACH WAIVE TRIAL BY JURY.